FAQ

FREQUENT ASKED QUESTIONS

SALES AND SHIPPING

We will ship your item(s) via our preferred delivery service provider. Please refer to our ‘Shipping, Delivery and Return Policy’ for details.

Delivery timeframes are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within fourteen (14) business days of the date of your order, depending on the location on where your order is being shipped. “Business day” means Monday to Friday, excluding holidays.

Please note we do not ship on Saturdays and Sundays.

Delivery timeframes may vary due to carrier shipping practices, delivery location, method of delivery/ your shipping option(s), and the items ordered. Products may also be delivered in separate shipments.

Do note that international orders may be subject to customs clearance procedures that can cause delays in delivery.

All the rules and conditions of each shipping company apply to customer. Kindly note that we will not be held responsible for any delay caused by goods withheld due to customs restrictions or unforeseen delays caused at the delivery service provider’s end.

After your order has been accepted, we will provide you with a tracking number to monitor the status of your order.
All orders must be placed via our Website. We will not fulfill orders made via other means.

You do not need an account to browse for products and access information contained on our website.

However, you would need to open an account in order to make a purchase. Opening an account is FREE and will enable you to store your details and save time for subsequent purchases, manage your personal preferences and receive updates and exclusive promotions from Functional Medical Tests.

TESTING KITS

Register for an account. Choose the laboratory and checkout when complete

Results take about 6 weeks to be back, it will be uploaded into the system.

Laboratory require a minimal turnabout time. For some tests, it may take longer; hence 4-6 weeks may be expected.

Laboratories are CLIA, COLA and or CAP certified. All tests are subject to USA state regulations and have met the necessary requirements.

Samples have to be resent, freight charges apply but you will not be charged for the tests. Urine samples are most prone to injection. Ensure that urine is collected after fasting, drink minimal water the day before, and it has to appear yellow.

Please do the test according to advice from your primary health care provider. For the Cunningham panel, you would need to see a doctor.

 Yes with a chargeable fee.

All laboratories are certified according to USA state regulations.

Your results will be updated onto you dashboard when ready.

Please bring the test kit to a phlebotomist or doctor to draw the samples.

We are not able to refund the kits once bought.

You will be notified via email if tests need to be resent. Urine samples are most sensitive for recollection. Fasting is required and minimize water intake prior to urine collection. It is appears yellow, it should be fine.